Items shipped by common carrier truck to a residential or business address without a loading dock will be curbside delivery only in which the customer is responsible in unloading the product off the truck. Liftgate service is available at checkout in which the driver will take the product off the truck at curbside. Terminal pick-up is also an option. Call if you are interested in White Glove Service. Inspect the shipment for any indication of external damage. If no visible damage is present, remove the packaging and inspect the contents for any physical damage while the delivery driver is still present. If there is any damage, visible or not, you must indicate it with detailed description on the delivery receipt. If you sign the delivery ticket without making note of any damage, the merchandise becomes your property and a damage claim is almost impossible to make. Items shipped by UPS/FEDEX with damage, visible or not, must be reported to our customer service department (1-866-226-4028) immediately for any recourse; otherwise the merchandise becomes your property. If the damage is severe politely refuse the shipment.

RETURNS
Returns must be done within 30 days of purchase. All returns require a Return Authorization Number (RA#) by calling our customer service department (1-866-226-4028). All defective returns handheld on a repair/replacement basis only. Non-defective returns are subject to a 20% restocking fee. Customers are responsible for Return Shipping Charges. No shipping charges can be refunded. All items must be returned in new, unused and resalable condition inside its original packaging. Any item that has been used or installed can not be returned. Any item special or custom ordered, bought on clearance, cannot be returned. Items returned without an RA # will be refused. We will notify you by e-mail of your refund once we have received and processed the returned item.

PRIVACY
Hearth Works Fireside Systems, Inc. believes that your personal information, including your purchase, e-mail address, billing and shipping addresses, and telephone numbers, belongs to you. We will use this information to complete your purchase. We do not sell, freely distribute, or otherwise share your information with any other party. We make every effort to keep your personal information confidential. Information provided in a purchase or in a request for information will also be used to contact you with news or of our products or any special promotions we have.

CONDITIONS OF USE
By use of this website (hearth-works.com), you agree to all the terms, conditions and notices contained in this website. If you do not agree to these terms and conditions, do not use this website. Hearth Works Fireside Systems, Inc. reserves the right at anytime to update or revise these terms and conditions. By continuing to use this website following any changes to its terms and conditions constitutes acceptance of those changes.

Hearth Works Fireside Systems, Inc. does its best to maintain its site with accurate data, but the posibility of errors does exist. The content of this website is provided without warranties of any kind, either expressed or implied. Hearth Works Fireside Systems, Inc. agrees that the laws of the State of New Hampshire will apply to all matters arising from or relating to the use of this website, whether for claims in contract, tort, or otherwise, without regard to conflicts of laws principles. You and Hearth Works also agree and hereby submit to the exclusive personal jurisdiction and venue of the Hillsborough County, State of New Hampshire Court system.

Thank you for consideration and adherence to these terms. Please call us if you have any questions on these term and conditions. 1-866-226-4028