What our customers are saying about us

Purchased a pellet stove from Hearth Works last year and it has been absolutely fantastic! They set us up with the perfect stove for our budget and square footage and got us everything we needed for a clean and simple install. Have been recommending friends and family to Hearth Works ever since.

Frank Cardarelli

Frank Cardarelli – 5 Stars
My experience with Hearthworks store in N. Reading and their installer company Fireplaces Done Right was good. Michael Bergeron the store manager was our sales person. Purchased a Hearthstone, Clydesdale wood insert October,2015. My experience with Hearthworks store in N. Reading and their installer company Fireplaces Done Right was good. Michael Bergeron the store manager was our sales person. Purchased a Hearthstone, Clydesdale wood insert October,2015. A section of the cast iron surround came cracked out of the box. It took them a while to get a replacement from Hearthstone. When they came to install the replacement they kindly made some adjustments to the positioning of the insert per my request. Installers were extremely careful not to damage or scratch any delicate services. The insert is working great and I would recommend them to anyone in the area looking to purchase a fireplace insert.

 

With our Sincere Thanks, Bill & Kathy White:

We purchased our Sunsetter Awning from Hearthworks Fireside Systems in North Reading, MA.  At the time of installation Brian W and Rick informed us that they didn’t think it was possible to install the awning due to the construction of our home. Of course, we were very disappointed; but after many phone calls to their main office and due to their expertise, they came up with a solution and clearly explained to us what their plan for installation was going to be.  On May 19, 2016; Brian W and Rick returned and installed our Sunsetter Awning.  We are absolutely delighted with the quality of their workmanship and their willingness to work with us.

Fireplaces Done Right (Hearth Works Service Department) should be proud to have these two most capable, knowledgeable and professional employees.  They are true gentlemen and were a pleasure to work with.

We thought you’d like to know that we’ve received some positive feedback about your company from your customer(s) about how pleased they were with your service.

Please review the customer comments:

Kathleen Dolley, North Reading, MA – Your customer Kathleen Dolley of North Reading had some nice things to say about the team from Hearth Works in a recent review of her awning. Her comments are as follows: “I am extremely pleased with the entire experience. The sales representative was knowledgeable, helpful but did not pressure me in any way. He made certain that I was satisfied with the proposed plan before he left me. The awning was delivered and installed as promised. The installation was done efficiently and quietly in less than one hour. All debris was removed and a detailed explanation re: the operation of the awning was provided. The SunSetter has allowed me the ability to utilize my deck throughout the day which was previously impossible due to strong sunlight from approximate 9:30-3pm.”

A job well done such as this is a sure way to create a happy customer who will pass their experience on to others which, in the long run, will enhance our reputation and yours.

Thank you for your service and workmanship.

And, as always, thank you for your business.
Sincerely,
SunSetter Customer Service

Kathleen Dolley

SunSetter

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